Refund policy

Last updated November 4, 2026

We want your Remake the Trend video to be worth posting. Here is exactly how refunds work.

• A video that fails to generate gives its credits back by itself.
• Not happy with your first paid video? Full refund within 7 days.
• Credits you haven't used: full refund of that payment within 7 days.
• A finished video that came out clearly broken: we give back what it cost.
• Otherwise a finished video can't be refunded, since we pay the AI provider for every video we make.

Failed videos

Credits are taken when a video starts. If it fails to generate, they go back to your balance automatically and you can try again right away.

Not happy with your first paid video

This covers your first paid video however you paid for it: bought on its own ("Buy just this video") or made with credits from a pack or a plan. If you're not happy with it, email support@remakethetrend.com within 7 days of the payment and we'll refund that payment in full, as long as that first video is the only one made with it. You don't need to explain why, although we'd love to know. Once more videos have been made with a payment's credits, that payment can't be refunded, apart from billing errors and the cases below.

After the refund, a video bought on its own is removed from My videos, since its payment came back to you. For a pack or a plan, the credits from that payment are removed from your balance; if some were already spent, your balance may go negative and future credits cover that first. Contact support if you need help using the remaining balance.

Credits you haven't used

Bought a pack or a plan and haven't used any of its credits? Email support@remakethetrend.com within 7 days of the payment and we'll refund it in full; the credits from that payment are then removed from your balance.

A video that came out broken

If a finished video is clearly broken (the wrong number of people, faces mixed up or missing, no sound, or a frozen or corrupted file), email support@remakethetrend.com within 7 days with its order ID. Once we've checked it, we give back what it cost: the credits go back to your balance so you can make it again, or, for a video bought on its own, we refund the payment if you prefer.

What can't be refunded

Apart from the cases on this page and billing errors, a video that was made and delivered can't be refunded because you don't like how it turned out, since we pay the AI provider for every video we make. The same goes for a wrong photo or option chosen before making it, and for accounts closed for breaking our terms.

Subscriptions

You can cancel any time from My videos; the subscription then ends at the end of the period you paid for, and the credits you already received stay yours. If you didn't mean to renew and haven't used the credits from the renewal, email us within 7 days of the renewal for a refund of it.

Gifts

A gift link nobody has claimed can be taken back from My videos, and its credits return to you. A pack bought as a gift can be refunded within 7 days if its link hasn't been claimed.

How to request a refund

Open My videos and select Request a refund, or email support@remakethetrend.com. Include your order ID or payment receipt and the email used at checkout so we can find the payment. You can tell us what went wrong, but you do not need to explain a request under our first-paid-video 7-day promise. A request is reviewed before a payment refund is issued.

Incorrect or duplicate charges

If you were charged twice, the amount is wrong, or you do not recognize a charge marked REMAKETHETREND.COM, contact us with the date and receipt or order ID. We will check the payment record and help correct any billing error. Canceling a subscription stops future renewal; it does not by itself refund a payment already made.

Payment disputes and your rights

For the quickest help with a billing or delivery issue, please contact us before starting a payment dispute. You still have the right to contact your bank or payment provider. Nothing in this policy limits consumer rights you have under applicable law.

How refunds are paid

Refunds go back to the original payment method through our payment processor, Stripe. Depending on your bank or wallet they usually appear within 5 to 10 business days.

Misuse

Videos that break our terms (for example, photos of minors or of people who did not agree) are not generated, and accounts that keep trying may be closed.