Help with a purchase
Most of these sort themselves out in a minute. If not, the form at the bottom reaches a person, who answers within 24 hours.
Paid, but no video yet?
A video takes 2 to 5 minutes after the payment goes through. It shows up in My videos on the browser you paid on, and we email the address you paid with when it's ready (check spam and Promotions).
On another phone or computer, open that email and tap Open My videos: it signs you in once. Or go to Sign in, enter the email you paid with and we email you a 6-digit code. No password needed.
If the video failed, its credits went back to your account on their own: make it again from the trend page at no cost.
Not sure which email you paid with?
Look for a receipt from Stripe or from Remake the Trend in each inbox you use; the subject has Remake the Trend or REMAKETHETREND.COM, which is also what your card statement shows.
Or put every email you might have used in the form below: we send a sign-in link to each one that paid here, and nothing to the others.
Typed the wrong email at checkout?
The video is still yours: open My videos on the browser you paid on, and it's there. To keep it on your right email, sign in from that same browser with the right one: the videos come along.
Paid on a browser you no longer have? Tell us in the form when you paid, the amount and the last 4 digits of the card, and we move the videos to the right email.
The video didn't come out right?
Write to us within 7 days of the payment, with what's wrong (the face, the moves, the scene). We make it again, or refund it as the refund policy says: your first paid video in full, no reason needed. A pack or plan whose credits you haven't used is refunded in full within 7 days too.
Tell us
Put the email you paid with. If it paid here, we email it a link that opens your videos. Your message goes to a person either way.
Or email support@remakethetrend.com.